Shoddy customer service of Reliance iCall

Please see below the email communication i am having with the customer service at Reliance. Do you think i am not justified at being upset with them. It has been 4 days and i am not able to use their service. Instead of taking it seriously they are playing email game with me.


==============================================

Dear Sir/Madam,
I am not going to waste my time in answering these questions. If you want me to continue the service and pay for it, please call in between 7:30 PM - 9:30 PM. Otherwise i will happily take my business else where and inform others too.

With regards
Anup
- Hide quoted text -


On Thu, Jun 17, 2010 at 12:14 AM, wrote:


Dear Customer,

We understand that you have faced an issue while using our services.

Kindly confirm the exact error message you get while using the services. Also provide the IP address for further investigation.


In case you require any information regarding our services, visit the Help or FAQs section of our website, for further details give your comments in our feedback section at www.relianceicall.com or mail us at customercare@relianceicall.com.


Keep Talking
Reliance iCall Team







To
customercare@relianceicall.com
cc
Subject
Re: In response to you Reliance iCall feedback





> 1. Suitable timing for test call : 7:30 - 8:30 AM PST, 7:30 - 10:00 PM PST
> 2. Phone number to contact you for on-line testing. : +1-XXX-XXX-XXXX
> 3. Country name from which you are calling: US
> 4. Destination country.: India
> 5. Time and date of unsuccessful calls: All attempts made since last 3 days.
> 6. IP address:

On Tue, Jun 15, 2010 at 5:05 AM, wrote:
>
> Dear Customer,
>
> We are analyzing the issue, if required we would like to do on-line testing.
> Please provide following info:
>
> 1. Suitable timing for test call
> 2. Phone number to contact you for on-line testing.
> 3. Country name from which you are calling
> 4. Destination country.
> 5. Time and date of unsuccessful calls
> 6. IP address:
> 7. Brief of issue faced:
>
> In case you require any information regarding our services, visit the Help
> or FAQs section of our website,for further details give your comments in our
> feedback section at www.relianceicall.com or mail us at
> customercare@relianceicall.com.
>
> Keep talking
> Reliance iCall Team